Refund & Exchange Policy

We want you to feel confident when purchasing from Dodona Avdiu. If your order is not quite right, eligible standard-size garments may be returned for a refund, store credit, or exchanged under the conditions below.

Exchange and Return Process

To request a return or exchange:

1. Contact support@dodonaavdiu.com within 48 hours of delivery.

2. Include your order number and clear photographs showing the garment, original tags, and intact red security ribbon.

3. Wait for written authorization and return instructions before shipping the item.

4. Once authorized, the garment must be shipped back within 7 calendar days using a tracked shipping service.

5. After the item is received and inspected, we will confirm whether the return or exchange has been approved.

Returns sent without prior authorization may not be accepted.

Return and Exchange Eligibility

Standard-size, non-custom garments are eligible when:

• The request is submitted within 48 hours of delivery.

• The garment is unworn, unused, unwashed, unaltered, and free from stains, odors, makeup, or other signs of wear.

• All original tags and packaging are included.

• The red security ribbon remains attached, intact, and unaltered.

• The item is returned according to the instructions provided by our customer service team.

The security ribbon may be removed only after you are fully satisfied with the garment. Once removed, the item is considered accepted and cannot be returned or exchanged, except where required by law or if an approved defect is discovered.

Refunds

Eligible standard-size garments may be returned for a refund to the original payment method.

Once the garment is received, it will undergo a quality inspection. If approved, the refund will be processed within 7–10 business days. Your bank or payment provider may require additional time to post the refund.

Original shipping fees, customs duties, import taxes, and return shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect.

Exchanges

Eligible garments may be exchanged for another size or style, subject to availability.

If the requested replacement is unavailable, you may choose:

• A refund to the original payment method; or

• Store credit for a future purchase.

Customers are responsible for return shipping and the delivery cost of the replacement item unless the original item was damaged, defective, or incorrect.

Custom and Made-to-Measure Orders

Custom-made, custom-sized, made-to-measure, personalized, bridal, couture, and special-order garments are created specifically for each client and are therefore final sale.

These items cannot be cancelled, returned, exchanged, or converted to store credit once production has begun.

If a custom item arrives damaged, defective, or different from the approved order specifications, please contact us within 48 hours of delivery with clear photographs or video evidence. Once verified, we may offer a repair, replacement, store credit, or refund, depending on the circumstances.

Custom-Order Deposits

A deposit may be required before work begins on a custom order. Once the design, measurements, and order details have been approved and work has commenced, the deposit becomes non-refundable because it covers sourcing, materials, atelier time, and production preparation.

The remaining balance must be paid according to the agreed payment schedule and before dispatch.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your garment arrives damaged, defective, or incorrect, contact support@dodonaavdiu.com within 48 hours of delivery and include:

• Your order number;

• A description of the issue; and

• Clear photographs or video evidence.

Once the claim is verified, Dodona Avdiu will arrange an appropriate resolution, which may include a repair, replacement, store credit, or full refund. We will cover reasonable return shipping costs for approved damaged, defective, or incorrect items.

Cancellations

If you need to cancel an order, contact us as soon as possible.

Cancellation requests made within 24 hours of purchase will be reviewed. If production, preparation, fulfillment, or shipment has not begun, the cancellation may be approved.

Because orders may enter preparation quickly, submitting a request within 24 hours does not guarantee cancellation. Custom orders cannot be cancelled once materials have been sourced or production has started.

Final-Sale Items

The following items are not eligible for return or exchange:

• Custom-made or custom-sized garments;

• Personalized and special-order pieces;

• Items clearly marked “Final Sale” at the time of purchase;

• Garments with the security ribbon removed, damaged, or altered;

• Items showing signs of wear, washing, alteration, damage, stains, makeup, perfume, or odors; and

• Returns requested outside the applicable return period.

These restrictions do not apply to verified damaged, defective, or incorrectly fulfilled items or where applicable law provides otherwise.

Shipping, Duties, and Taxes

Customers are responsible for return shipping costs unless an item is confirmed to be damaged, defective, or incorrect.

Original shipping charges, customs duties, import taxes, and other charges paid to third parties are generally non-refundable. We recommend using a tracked and insured shipping service, as Dodona Avdiu is not responsible for returns lost or damaged during transit.

UK and European Union Customers

Nothing in this policy limits any mandatory consumer rights provided under applicable law.

Eligible customers in the United Kingdom or European Union may have a statutory right to cancel certain online purchases within 14 days of delivery and an additional 14 days to return them.

Statutory cancellation rights may not apply to custom-made, made-to-measure, personalized, altered, or other exempt goods. Returned garments must remain unworn, unused, and in their original condition with the security ribbon and tags intact.

Contact Us

For return, exchange, cancellation, or order-related assistance, contact:

support@dodonaavdiu.com

Please include your order number and any relevant photographs so our customer service team can assist you promptly.